PolÃtica de reembolso
Refund PolicyRefund Policy for Tinig Solutions
At Tinig Solutions, we are committed to delivering reliable, high-quality front desk and administrative support services. Because our services involve dedicated staffing, training, and reserved work hours, our refund policy is structured to be fair while protecting allocated resources.
Service Fees
All services are billed in advance on a weekly or agreed billing cycle. Payment secures your dedicated support specialist and scheduled coverage hours.
Refund Eligibility
Refunds are not typically provided for completed service periods where support hours have already been delivered or reserved. However, we review concerns on a case-by-case basis and will work in good faith to resolve service issues.
First Week Satisfaction Review
If you are unsatisfied during your first service week, you must notify us in writing within that same billing period. We will offer one or more of the following remedies:
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Service adjustment and retraining
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Replacement support specialist
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Service credit toward a future billing period
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Partial refund at our discretion
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Cancellations
Clients may cancel service with written notice before the next billing cycle. Cancellations apply to future billing periods only and do not generate refunds for already billed weeks.
Non-Delivery of Service
If Tinig Solutions is unable to deliver agreed service hours due to our operational issue, we will provide either: A prorated credit, or A partial refund for undelivered hours
Contact
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For refund or billing concerns, please contact:
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(386) 561-7420
We value long-term partnerships and will always aim to resolve issues quickly and professionally.