Question 1

How is this different from a typical offshore call center?

Accepted Answer

Three critical differences: (1) Dedicated assignment—you get one professional assigned to your business, not a rotating pool of agents. (2) US management—we're US-owned and managed, providing direct oversight and accountability. (3) Full integration—your team member learns your business, your clients, your processes deeply. You're not outsourcing; you're extending your team.

Question 2

Will my clients notice they're talking to someone in the Philippines?

Accepted Answer

Our professionals speak clear, neutral English and are trained specifically on American business communication. Many of our clients' customers don't realize they're talking to a remote team member—they just experience professional, friendly service. Remember: companies like American Express, Apple, and United Airlines trust Filipino professionals with their customer relationships for a reason.

Question 3

What if I have concerns or need to provide feedback?

Accepted Answer

You work directly with US-based management. If anything needs adjustment, you have a direct line to American ownership who can address concerns immediately. This isn't anonymous offshore outsourcing—you know exactly who you're working with.

Question 4

What is Tinig Solutions' acceptance rate?

Accepted Answer

Tinig Solutions maintains a 1% acceptance rate, hiring only 10 professionals out of every 1,000 applicants. This rigorous selection process ensures clients work with elite, college-educated administrative professionals with exceptional skills and reliability.

Question 5

How is Tinig Solutions different from other virtual assistant services?

Accepted Answer

Tinig Solutions differs in four key ways:
 (1) We maintain a 1% acceptance rate ensuring elite quality vs typical services that hire 20-30% of applicants, (2) Each client receives one dedicated professional working exclusively on their business (not juggling 5-10 clients like freelancers), (3) US-based management provides direct oversight and accountability, (4) We charge $13/hour instead of $25-40/hour for comparable US-based services while maintaining higher quality standards.

Question 6

How long does it take to get started?

Accepted Answer

Most clients are operational within 1-2 weeks from initial consultation. This includes professional matching, training on your systems and processes, and gradual onboarding. This is significantly faster than traditional hiring which takes 1-3 months on average.

Question 7

What qualifications do Tinig professionals have?

Accepted Answer

All Tinig Solutions professionals are college graduates with degrees in business, communications, or related fields. They undergo rigorous screening including multiple interviews, skills assessments, English proficiency tests, and background checks before being hired. Only 1 in 100 applicants meets our standards.

Question 8

Do I get the same person every time?

Accepted Answer

Yes. Tinig Solutions uses a dedicated assignment model. You are assigned one specific professional who works exclusively with your business during your scheduled hours. This ensures consistency, deep business knowledge, relationship-based support, and continuity. Trained backup coverage is provided when your dedicated professional is unavailable due to illness, vacation, or emergency.

Question 9

Is there a long-term contract or minimum commitment?

Accepted Answer

No long-term contracts. We simply ask for a 30-day notice if you decide to cancel so we can ensure a smooth transition for your business and properly reassign your dedicated support team member.

Question 10

How do you ensure quality and accountability?

Accepted Answer

Quality is ensured through multiple layers: (1) Rigorous hiring (1% acceptance rate), (2) Comprehensive training on client systems and standards, (3) US-based management oversight with regular check-ins, (4) Performance monitoring and feedback systems, (5) Direct client communication with management for any concerns. We maintain American business standards through active oversight.

Pricing for Dedicated Support

Dedicated Admin Support Starts at $1,500/mo

Ideal for businesses that need ongoing help with back-office tasks, CRM work, data entry, and general admin support.

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Best For:

CRM updates and cleanup.

Data entry.

Lead management.

Email and inbox support.

Client onboarding.

Reporting and document organization.

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Dedicated Scheduler/ Front Desk Support Starts at $1,500/mo

Our dedicated front desk support is designed for scheduling, appointment coordination, and client-facing administrative work. ​

This service is ideal when your team needs help with:

Scheduling and calendar management.

Appointment setting.

Rescheduling and reminders.

Client communication.

Front desk coordination.

Reducing scheduling chaos.

After-hour Add-on Support Starts at $11/Hr

Need help outside normal business hours? Our after-hour add-on is available for evening and weekend coverage.

This is a useful option if your business gets:

Evening client requests.

Weekend scheduling needs.

After-hours admin tasks.

Overflow support during busy periods.

After-hour support is available as an add-on to your core service package.​​​

What's Included in Every Plan

Dedicated Filipino administrative professionals

US-based management

A highly selective screening process

Support tailored to your workflow

A long-term service model built around your business needs.

Who Our Pricing Is Best For

Law firms need more billable hours.

Healthcare practices that need scheduling help.

Accounting firms that need organized support.

Sales team that need cleaner CRM processes.

Consulting firms that want less admin friction.

Growing businesses that want reliable support without adding full-time overhead.

Frequently asked questions

How is this different from a typical offshore call center?

Will my clients notice they're talking to someone in the Philippines?

What if I have concerns or need to provide feedback?

What is Tinig Solutions' acceptance rate?

How is Tinig Solutions different from other virtual assistant services?

How long does it take to get started?

What qualifications do Tinig professionals have?

Do I get the same person every time?

Is there a long-term contract or minimum commitment?

How do you ensure quality and accountability?

Terms and Conditions

Privacy Policy

Dedicated Admin Support

Starts at $1,500/mo

Dedicated Scheduler/ Front Desk Support

Starts at $1,500/mo

Our dedicated front desk support is designed for scheduling, appointment coordination, and client-facing administrative work.

After-hour Add-on Support

Starts at $11/Hr

After-hour support is available as an add-on to your core service package.