After Hour Support
(Add-on)
Starts at $11/hr
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Professional call answering during evenings and weekends
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Call overflow support when your office line is busy
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Greeting callers using your business scripts
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Capturing detailed messages from callers
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Logging caller information for follow-up
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Escalating urgent calls based on your instructions
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Answering basic business or service inquiries
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Recording and organizing call summaries
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Delivering next-day message reports to your team
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Ensuring every caller reaches a real person instead of voicemail
What Makes Us Different
Dedicated Model
We assign a dedicated team member who becomes an extension of your office — trained on your scripts, call flow, and systems. They learn your processes during onboarding, follow your SOPs daily, and are continuously coached by Tinig Solutions to ensure every call and task is handled exactly the way you want.
Elite Selection - Top 1% College Graduates
Tinig Solutions maintains a highly selective hiring process. From hundreds of applicants, we choose only the top 1%— college graduates with strong communication skills, professionalism, and customer support experience. Out of roughly 1,000 applicants, only about 10 are selected to represent our clients.
U.S. Management
Our team members are based in the Philippines, while operations and quality oversight are managed by U.S.-based leadership. This structure allows us to deliver highly skilled support at a competitive cost while maintaining the professionalism, communication standards, and accountability expected by U.S. businesses.
Lower Cost, Flexible Support
Hiring locally comes with salaries, payroll taxes, benefits, and office overhead. With Tinig Solutions, you get trained support at a predictable weekly rate and the flexibility to adjust hours or add services as your business grows.
How It Works
Our after-hours support extends your business coverage beyond normal office hours. Calls are routed to our team during evenings, weekends, or overflow periods, where trained staff follow your scripts to greet callers, capture messages, and handle basic inquiries.
Urgent matters can be escalated based on your instructions, while all other messages and call summaries are delivered for next-day follow-up. This ensures your business remains responsive even when your office is closed, helping you capture opportunities and provide better service to your clients.