After-Hours (Add-on)

Service Description

SERVICE DESCRIPTION: Your Competitors Go to Voicemail After 5 PM. You Don't. Extend your business hours without paying employee overtime, managing complex schedules, or dealing with coverage gaps. Our after-hours support ensures every evening and weekend call reaches a trained professional who represents your business with the same care as your daytime team. THE OPPORTUNITY COST OF MISSED CALLS Every call that goes to voicemail after hours is a potential client calling your competitor instead. Service businesses lose jobs. Medical practices lose patients. Professional firms lose consultations. And you lose revenue. But paying overtime rates, managing rotating schedules, and dealing with after-hours staffing complexity isn't sustainable for most growing businesses. THE TINIG SOLUTION Add seamless after-hours coverage to your dedicated daytime support. Our trained backup professionals follow your scripts, understand your business, and ensure continuity from business hours to evenings and weekends — all at flat-rate pricing with zero overtime costs. HOW IT WORKS Your after-hours team follows the same protocols, scripts, and procedures as your dedicated daytime professional. They're briefed on your business, trained on your systems, and prepared to handle calls with professionalism and care. Callers experience seamless service whether they reach you at 2 PM on Tuesday or 7 PM on Saturday. And you capture opportunities that would otherwise go to competitors. WHAT'S INCLUDED IN AFTER-HOURS COVERAGE ✓ Evening coverage (typically 5-8 PM in your timezone) ✓ Weekend coverage (customizable hours) ✓ Up to 3 hours of after-hours coverage daily ✓ Live call answering by trained professionals ✓ Message taking and urgent escalation ✓ Appointment scheduling for next business day ✓ Script-based responses following your protocols ✓ Seamless handoff to your daytime team ✓ Coverage continuity — no gaps, no voicemail THE MATH THAT MAKES SENSE Paying US employees overtime (1.5x regular rate) for after-hours coverage: $20/hour employee × 1.5 overtime × 15 hours/week = $450/week = $1,800/month Tinig Solutions after-hours coverage: Flat-rate add-on, no overtime premiums, no scheduling complexity You save money while capturing revenue you'd otherwise lose. FLEXIBILITY OPTIONS • Standard after-hours: 5-8 PM weekdays • Extended evenings: 5-9 PM or later • Weekend coverage: Saturday and/or Sunday • Custom schedules for your industry needs • Holiday coverage available