Dedicated Front Desk Team

Starts at $12/hr

WHAT YOUR DEDICATED FRONT DESK PROFESSIONAL HANDLES:

• Live call answering during your business hours
• Professional caller greeting and screening
• Appointment scheduling and rescheduling
• Detailed message taking and delivery
• Client intake and information collection
• Calendar management and updates
• Basic CRM entry and updates • Follow-up calls and reminders (as directed)
• Script-based handling customized to your preferences
• Warm transfers to your team when needed

What Makes Us Different

Dedicated Model

We assign a dedicated team member who becomes an extension of your office — trained on your scripts, call flow, and systems. They learn your processes during onboarding, follow your SOPs daily, and are continuously coached by Tinig Solutions to ensure every call and task is handled exactly the way you want.

Elite Selection - Top 1% College Graduates

Tinig Solutions maintains a highly selective hiring process. From hundreds of applicants, we choose only the top 1%— college graduates with strong communication skills, professionalism, and customer support experience. Out of roughly 1,000 applicants, only about 10 are selected to represent our clients.

U.S. Management

Our team members are based in the Philippines, while operations and quality oversight are managed by U.S.-based leadership. This structure allows us to deliver highly skilled support at a competitive cost while maintaining the professionalism, communication standards, and accountability expected by U.S. businesses.

Lower Cost, Flexible Support

Hiring locally comes with salaries, payroll taxes, benefits, and office overhead. With Tinig Solutions, you get trained support at a predictable weekly rate and the flexibility to adjust hours or add services as your business grows.

How It Works

We assign a dedicated front desk professional who becomes an extension of your office. During onboarding, we train them on your call scripts, greeting style, scheduling process, and internal procedures. In most cases, they work directly inside your existing phone system, calendar, and CRM so callers experience seamless service as if they were speaking with someone in your office.

Once live, your front desk team member answers calls, schedules appointments, takes messages, and routes inquiries according to your preferences. Tinig Solutions provides ongoing supervision, call reviews, and coaching to ensure consistent professionalism and service quality while you focus on running your business.

First Impression Matter

Your front desk is often the first interaction customers have with your business. Our trained team ensures every caller is greeted professionally and every message is handled with care.